FORWARD-THINKING
CUSTOMER EXPERIENCE

For over 30 years, one of PIP's most cherished corporate values has been to deliver a "WOW experience" to our customers and valued distributor-partners. Crucial to this charge is understanding and anticipating the needs of our customers, and continuing to exceed expectations with a level of service that is second to none.

"Every day, we strive to be the BEST at processing your orders. We love hearing from our customers to ensure their needs are met in a timely and efficient manner. Call us about anything – we are here to help."

- Sheila Schalk, Director of Programmed Sales

Our Customer Service department is now divided into Two Centers of Excellence – Order Management and Customer Service. Branching our representatives into specialized roles has resulted in direct access to knowledgeable and skilled personnel to provide primary and backup service, exceptional response time to phone/email inquiries as well as guaranteeing seamless order processing and fulfillment – all to exceed our customers' expectations.

Watch the video to learn more about our teams and how we are working to best serve you.

Customer Service Team

Our team of highly experienced Customer Relationship Specialists dedicated to servicing our valued customers. This includes:

  • Resolution of any issues related to open orders, inventory, and price questions
  • Processing of sample requests
  • Facilitation of all other issues
  • Dedicated technical support team for questions including specifications, aplications, and cross references

Protective Industrial Products

Hand Protection and Safety Products - USA

Phone: (855) 284-6800
Email: customerservice@pipusa.com

PIP Europe

Phone: +33 (0)2 51 50 19 80
Email: commandes@pipeurope.com

PIP Canada

Hand Protection

Phone: (800) 262-5755

Worldwide Protective Products

Cut Resistant Products for Hand & Body

Phone: (877) 678-4568
Email: info@wwprotective.com

PIP Mexico

Phone: 52 81 8372 1825
Email: servicioaclientes@pipmex.com

Dynamic Safety Canada

Personal Protective Equipment

Phone: (450) 687-7374

PIP Asia

Phone: +(852) 2478 9868

PIP Australia

Phone: +61 7 3268 6999

PIP AMEA

Export Division

Phone: +(852) 2478 9868

West Chester Protective Gear

Safety for the Retail Channel

Phone: (800) 647-1900

Order Management

Order Management is made up of several teams, which are completely dedicated to Order Processing. Specifically, this includes:

  • Order entry and confirmation
  • Facilitating electronic data interchange orders
  • Made-to-order items
  • Custom promotional product order processing

Place all orders to: orders@pipusa.com
Custom Logo orders and inquiries: logoexpress@pipusa.com

Order Tracking

Distributors can view, track and even order more easily by using the MyPIP Customer Portal. The MyPIP Customer Portal uses an intuitive web interface to allow customers to view important order, invoicing and shipping information. This ensures real-time integrated information from our ERP, while presenting a higher level of customer experience. The self-service portal allows customers to bypass queues and get relevant information within a few clicks. No more waiting on return calls or emails. Enjoy getting the information you want, when you want it without experience any wait time.